Terms & Conditions
This is the DDS customer service page as well as our Terms & Conditions. Here you will find information on our products, warranty, returns, cancellations, lead times, etc. Please read through this information before placing an order, If you have any questions please contact us.
D D S W A R R A N T Y
- We back our products 100 percent. If you break, ruin, or damage your gear under regular and/or intended use we will replace or fix the products.
- Negligent and/or intentional damage will not be covered (any damage during use outside of the products intended purpose will not be covered).
- Our warranty is good for life and follows our products.
- Modifications, material removal, and heat adjustments will void the warranty. Contact the DDS Team if you're having issues with your DDS product.
- All products that are eligible for warranty work will be prioritized and will be free of charge.
- We only warranty DDS manufactured products. Other products we sell are serviced through that products manufacturer. Please contact the corresponding manufacturer for warranty service on non-DDS products.
R E T U R N S
- Due to the custom and specific design of our products we do not accept returns for holsters. All holster purchases are final so please do your research before purchasing and feel free to ask us any question you may have.
- Non-custom DDS products (in-stock holsters, slings, DDS soft goods, etc.) may be returned if they are unused and must include all the original items included with said product.
- Eligible product returns must be requested within 30 days of shipment.
- Returned products will be subject to a 15% restocking fee.
- If you are having issues with your gear let us know. We will always service your DDS products with a fully backed warranty.
- We do not process or accept returns for non-manufactured DDS products. Please be careful when purchasing and be sure you purchase the right product.
- Purchases of products we carry from other manufacturers are final. Please ensure the product is correct before making the purchase.
O R D E R C H A N G E S
- Changes can be made to your order as long as you have not received an update that your order is either: "In Production", "Awaiting Shipment", or "Shipped".
- Changes that increase the price will require sufficient payment for the order to be edited.
- Please contact the DDS Team to make any changes you may need.
O R D E R C A N C E L L A T I O N S
- Orders containing custom products may only be canceled and refunded in full within the first 72 hours of placing the order.
- Orders containing custom products that are canceled anytime after the 72 hour grace period are subject to a 30% restocking fee. The reason for this is because we have already purchased the materials and hardware to fulfill your order.
- Custom orders that have entered the production phase are ineligible for cancellation. If you have received an email updating you that your order is "In Production", cancellations will no longer be accepted.
- Orders containing in-stock or non-custom products may be cancled and refunded anytime prior to shipment. If your order status has been changed to "Awaiting Shipment" or "Shipped" then it is ineligible for cancellation.
- If there are extenuating circumstances that are causing you to cancel please contact the DDS Team and we will see what we can do.
PLEASE NOTE: lead times will not be an acceptable circumstance to cancel your order. We are doing our best to get orders out, but high order volumes mixed with irregular resupply has made lead times challenging to pin down. If extended lead times will not work for you please do not order as we can not guarantee a prompt production and delivery. We greatly appreciate your patience and understanding.
O R D E R S T A T U S E S
Below are our Order Status notifications and what they mean:
AWAITING FULFILLMENT: Your order has been placed, received, succesfully processed, and is now awaiting DDS staff to fulfill the order.
AWAITING PRODUCTION / RESTOCK: Your order is either in the custom build que (for PRODUCTION) or is awaiting backorderd products (for RESTOCK).
IN PRODUCTION: Your order has been pulled from the custom build que and is being built (typically 10 business days prior to shipment).
AWAITING SHIPMENT: Your order is either manufactured and/or has been pulled and packaged and is currently awaiting the shipping carrier.
SHIPPED: Your order has had a shipping lable created and has been shipped via our carrier (usually US Postal Service).
PARTIALLY SHIPPED: Select items / products in your order have shipped while other have not (common when in-stock and custom products are ordered together).
COMPLETED: Your order is complete and fulfilled (usally applies to non-physical products or training program signups).
These notifications are often auto-updated by our system and should be sent via email throughout the progress of your order. If you have any questions or would like an update on your current order status please contact us and reference you order number.
O R D E R L E A D T I M E S
Current lead times are due to industry supply and demand and material shortages and are updated whenever necessary. Please review the below lead times before ordering:
- DDS custom products (holsters, carriers, DMS, etc.) is currently estimated at 10-16 weeks for fulfillment.
- DDS soft goods (slings, straps, webbing, etc.) is currently estimated at 2-4 weeks for fulfillment.
- In-stock products are typically fulfilled within 1-5 business days.
- If an item is no longer in-stock it will become unavailable for purchase unless it is a custom order or a backordered product (custom and backordered products are marked accordingly).
- Restocks are very dependant on individual manufacturers and often vary. If you would like the status of a specific product please contact us.
T E R M S & C O N D I T I O N S
BE ADVISED: By purchasing products from Dynamic Defense Solutions you are confirming that you agree to the above Terms & Conditions. Please review throughly before placing an order.
We greatly appeciate your business and we thank you for your patronage.